Terms & Conditions

1. Services Provided

Spokane Postal is a retail service provider offering packing, shipping (as an authorized agent for FedEx, UPS, DHL, and USPS), printing, notary, and physical mailbox rentals. We are a locally owned retail storefront and are not a freight forwarder or a shipping broker.

2. Shipping Services

Carrier Terms: All shipments are subject to the terms and conditions of the specific carrier (UPS, FedEx, DHL, or USPS) selected at the time of purchase.
Liability: Our liability for lost or damaged packages is limited to the declared value provided by the customer at the time of shipment and is subject to the carrier’s claims process.
Prohibited Items: Customers agree not to ship hazardous materials, illegal substances, or items prohibited by the chosen carrier.

3. Mailbox Rentals

Physical Presence: Mailbox rentals are for physical mail collection at our Shadle Center location.
Identification: In accordance with USPS regulations, all mailbox renters must provide two forms of valid identification and complete Form 1583.
Cancellation: Mailbox subscriptions may be cancelled at any time by returning keys to our Shadle Center location. Any mailbox fees already paid are non-refundable.

4. Refund & Cancellation Policy

Shipping & Labor: Due to the nature of the service, shipping fees, packing labor, and notary fees are non-refundable once the service has been performed.
Printing Services: Custom print jobs are non-refundable once production has begun. If a printing error occurs on our part, we will provide a corrected reprint at no additional cost.
Retail Products: Unused retail products (boxes, tape, packing supplies) may be returned within 14 days with a receipt for a full refund.

5. Payments

Payments are processed securely via Stripe. By providing your payment information, you authorize Spokane Postal to charge the agreed-upon amount for one-time services or recurring mailbox fees.